Troubleshooting

  • Pictavo + Edge

    When Chrome is the browser of choice for the project, use Google Chrome or Microsoft Edge. For the optimal experience in Microsoft Edge, use the suggestions below.

    IMPORTANT NOTE: Microsoft Edge … more

    Topic: Troubleshooting

  • Optimizing Your Pictavo Experience

    Pictavo performs at its best with the right combination of software and hardware. By following the guidelines outlined in this article you can set yourself up to have the best possible experience.  … more

    Topic: Troubleshooting

  • Pictavo + Activation

    Each year an activation link is emailed which will provide access to the current year's project. If you haven’t received the activation email or if your yearbook provider hasn't shared login … more

    Topic: Troubleshooting

  • Pictavo + Safari

    When Safari is the browser of choice for the project, Safari must be used by all yearbook staff accessing the ladder and working within the design areas of the project. For the optimal experience … more

    Topic: Troubleshooting

  • Pictavo + Session Disconnect

    A session disconnect is when your computer, tablet or phone loses connection to the internet. This is most commonly experienced when working on Pages or the Cover. Pictavo needs to be connected to … more

    Topic: Troubleshooting

  • Why can’t I edit pages?

    Whether someone else got there first or you’re missing the permissions, this article outlines the reasons why you may find you’re unable to edit a page or cover. 

    First, identify the message that … more

    Topic: Troubleshooting

  • Pictavo + Chrome

    When Chrome is the browser of choice for the project, use Google Chrome or Microsoft Edge. For the optimal experience in Google Chrome, use the suggestions below.

    If anything in the program … more

    Topic: Troubleshooting