Troubleshooting

  • Pictavo + You

    Each year your yearbook provider will contact you about signing up to use Pictavo to create your yearbook. For access to the current year's project, you'll need to contact your provider if they haven' … more

    Topic: Troubleshooting

  • Pictavo + Session Disconnect

    A session disconnect is when your computer loses connection to the internet. This is most commonly seen when working on Pages or your Cover. Pictavo needs to be connected to the internet to keep … more

    Topic: Troubleshooting

  • Pictavo + Java

    Javascript is a programming language that we've used to create some of the funtionality within Pictavo. In order to use important tools, like our portrait wizard, you'll need to have the most updated … more

    Topic: Troubleshooting

  • Pictavo + Google Chrome

    For optimal Pictavo performance, use the Google Chrome web-browser. 

    If anything in the program looks a little off – like buttons not being visible or the interface looking bigger than it should – … more

    Topic: Troubleshooting