Troubleshooting

  • Pictavo + Edge

    When Chrome is the browser of choice for the project, use Google Chrome or Microsoft Edge. For the optimal experience in Microsoft Edge, use the suggestions below.

    IMPORTANT NOTE: Microsoft Edge … more

    Topic: Troubleshooting

  • Optimizing Your Pictavo Experience

    Pictavo performs at its best with the right combination of software and hardware. By following the guidelines outlined in this article you can set yourself up to have the best possible experience.  … more

    Topic: Troubleshooting

  • Pictavo + You

    Each year your yearbook provider will contact you about signing up to use Pictavo to create your yearbook. For access to the current year's project, you'll need to contact your provider if they haven' … more

    Topic: Troubleshooting

  • Pictavo + Safari

    When Safari is the browser of choice for the project, Safari must be used by all yearbook staff accessing the ladder and working within the design areas of the project. For the optimal experience … more

    Topic: Troubleshooting

  • Pictavo + Session Disconnect

    A session disconnect is when your computer, tablet or phone loses connection to the internet. This is most commonly experienced when working on Pages or the Cover. Pictavo needs to be connected to … more

    Topic: Troubleshooting

  • Pictavo + Chrome

    When Chrome is the browser of choice for the project, use Google Chrome or Microsoft Edge. For the optimal experience in Google Chrome, use the suggestions below.

    If anything in the program … more

    Topic: Troubleshooting